This privacy policy explains the types of personal data that Pro- steam Cleaning and its Data Controller’s (Scott Garner and Ann Gibson) may collect about you when using the business website, any of its products or services and why it is collected.

It also explains how Pro-steam Cleaning stores and handles that data and keeps it safe.

Pro-steam Cleaning offers a confidential service and your privacy is incredibly important. Pro-steam Cleaning want you to be fully informed about the choices available to you regarding the use of your personal information and how you can access and update this information.

When do we collect your data?

Pro-steam Cleaning may collect your data when you:

• Visit https://bigidea3.co.uk and fill in the contact form

• Email infoannie@prosteamcleaning.co.uk to make an enquiry or booking

• Message or interact with Pro-steam Cleaning via social media (e.g. Facebook and Instagram) Contact Pro-steam Cleaning via telephone including Mobile telephone

• Meet for a face to face consultation for quotes on our services

• Agree to participate in any events or activities run by Pro-steam Cleaning, or you request additional information following such an event or activity

If additional identification information is needed whilst using the website then you are assured that it will be used in accordance with this policy.

What sort of personal data do we collect?

Pro-steam Cleaning may collect the following information:

• Name

• Contact information (including email address and telephone number)

• Location and home address

• Family set up

• Testimonials and photos from work with you (separate consent obtained)

• Written notes and signed Terms and Conditions

• Information gathered by the use of cookies in your web browser

How is your personal data used?

If you choose to work with Pro-steam Cleaning, We will use and store your data in order to conduct the agreed services. We will only collect and use your personal information where We have lawful ground and a legitimate reason to do so. We will not collect more than We need for the purposes that We are collecting it:

• In setting up a customer record in the database and within the invoicing system

• To arrange appointments and follow-up appointments

• To tailor services to better meet your individual needs

• In gaining agreement to Terms and Conditions and photographic consent form

• Logged within a shared calendar during Carpet and upholstery cleaning appointments (for Health and Safety reasons), deleted once the cleaning has completed

How do I take care of your data?

Pro-steam Cleaning appreciates how much confidentiality and data security matters to our customers. Therefore, We will treat your data with the utmost care and ensure appropriate steps are taken to protect it.

• Personal data stored electronically is on a cloud-based system which is password-protected.

• Any written notes and paper copies of signed Terms & Conditions and photographic consent forms are stored securely. Original paper documents are shredded following scanning or logging.

How long will we keep your personal data?

Whenever We collect or process your personal data, We will only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that period, your data will either be deleted completely or made anonymous for the purpose of statistical analysis, business planning and development where you will no longer be identifiable.

• If you employ the services of Pro-steam Cleaning your contact information and records of this work will be kept to comply with legal and tax obligations. This will be for a period of 7 years.

• If we have worked together and you no longer require our cleaning services, I will hold your personal data for 2 years after our last communication, after which time I will consider you a ‘past client’, and dispose of all of your personal data. If you wish to work with Pro-steam Cleaning again after this, you may contact us to resume our working relationship at which time We will re-collect the relevant personal data.

• If you consent to use of photographs and testimonials these will be used indefinitely unless you inform us you no longer wish for them to be used.

Managing your personal information

• As a customer you may request to see the personal information that Pro-steam Cleaning holds about you at any time

• Your personal information will not be sold or distributed to third parties unless We have your permission to do so, or are required by law to do so. In the case of the latter We will work with authorities and follow the correct processes before releasing any information We hold about you.

• You can withdraw consent to use of photographs or testimonials if you decide that you no longer wish them to be used

Please note

In some cases if you do not agree to the way We process your information, it may not be possible for us to continue to provide our services to you.

Cookies

The Pro-steam Cleaning website uses cookies to monitor visits and use of the site. A cookie is a small text file which asks permission to be placed on your computer’s hard drive. The information collected is used for statistical purposes to track how many users the site has, how often they visit and which pages are viewed most frequently. This helps us improve the online experience.

You have the ability to accept or decline cookies on Pro-steam Cleaning website. If you choose to decline cookies, you may not be able to use and experience all the features of the website.

Links to other websites

The Pro-steam Cleaning website contains links to other websites that are not owned or controlled by us but may be of interest to you. Please be aware that We are not responsible for the privacy practices of other websites or third-parties and recommend that you familiarise yourself with the privacy statements of such websites before submitting personal information.

Children

Pro-steam Cleaning does not knowingly collect or store any personal information about anyone under the age of 13. If you are under the age of 13, please do not submit any personal information through our website or service.

Contacting Us

If you would like to access, amend or delete any personal information We have on record, or if you have any queries please contact Ann Gibson or Scott Garner, the Data Controller’s for Pro-steam Cleaning by emailing: infoannie@prosteamcleaning.co.uk. Data requests will be responded to within 30 days as per the General Data Protection Regulation and the Data Protection Act 2018.

Information Commissioners Office

You have the right to complain to the Information Commissioners office (ICO) if you are unhappy about how We are using your information or how we have responded to your concerns.

Information Commissioner’s Office Wycliffe House, Water One, Wilmslow, Cheshire SK9 5AF

www.ico.org.uk

Amendments to this Privacy Policy

Pro-steam Cleaning may amend this policy occasionally by updating this page. Please check this page regularly to ensure that you are happy with any changes.

This document was last updated on the 2nd of November 2018